Providing feedback about Hei Whakapiki Mauri

Giving feedback

Feedback helps our team improve what we do. Please let us know what’s working well and what we could do better at Hei Whakapiki Mauri.

The purpose of these feedback processes is to give you safe and clear pathways to either give a compliment or make a complaint about Hei Whakapiki Mauri.  

Hei Whakapiki Mauri Whanau Ora Satisfaction


Option One

If you have been impressed by Hei Whakapiki Mauri, please contact Ruth Jones by phone, call or text 027 440 8573, or email The compliment will be passed on to the relevant person.

Option Two    

Complete our satisfaction survey online at  or download a copy, fill it in and return it to Ruth Jones by email:

Making a complaint

If you are unhappy with Hei Whakapiki Mauri in any way, we encourage you to contact us.

Option One

Get in touch with the person involved and have a korero.  Hei Whakapiki Mauri encourages face-to-face discussions and direct feedback as much as possible.   

Option Two

If you prefer, or if option one does not work for you, please contact Ruth via email at or phone/text 027 440 8573 to talk about what you would like to change.

Option Three

Complete our satisfaction survey online at or download a copy, fill it in and return it to Ruth Jones by email:

This survey can be anonymous if you wish.

Option Four

If you are still dissatisfied, you can contact:

  • a free health and disability advocacy service. To find the advocates in their area, Freephone 0800 555 050,email or visit

  • the Ministry of Health’s Disability Support Services: Freephone 0800 373 664 or email

  • the office of the Health and Disability Commissioner: Freephone 0800 11 22 33 or email

To learn more about giving feedback, or any of the above information, contact Ruth Jones or 027 440 8573.