Hei Whakapiki Mauri Whanau Ora Satisfaction Survey

 
 

It’s important for us to understand what your whānau think of Hei Whakapiki Mauri and how we can improve. You can fill this survey out by yourself or with whānau.  

If you have any questions, or need help filling out the survey, please contact Kaiwhakahaere Ruth Jones at: ruth@kanohikitekanohi.org or call/text 027 440 8573.

 
 
Use of Hei Whakapiki Mauri’s services
Sharing this information about your whānau will help Hei Whakapiki Mauri provide the best support to meet your needs.
How are you completing this survey?
What has Hei Whakapiki Mauri helped you and your whānau with?
Other - please describe
How useful have Hei Whakapiki Mauri’s services been to you and your whānau? Indicate how you’ve benefitted in each of the areas below.
The employment / business advice / has been helpful
Because of the housing support the navigator has given me and my whānau, my accommodation is now better
Because of the income support services, the navigator has given me and my whānau, my income is better and more sustainable
Because of the health and hospital support the navigator has given me and my whānau, my health is better off
Because of the education support given by the Navigator to me and my whānau, my education is better off
Because of the cultural support and confidence building the Hei Whakapiki Mauri has provided, I feel better off
Because of support provided to me and my whānau to navigate the disability system, I feel more confident in accessing services
Because of the support given to me by the navigator to work with our Needs Assessment and Service Co-ordination service, I have the right supports for my needs
Because of the support given to me by the navigator to work with ACC services, I am better off as a person with a disability
Have you and your whānau developed a plan with Hei Whakapiki Mauri?
What are the main ethnic groups of these whānau members who have been involved with Hei Whakapiki Mauri?
Planning
If a whānau plan has been made with your whānau, please let us know to what extent you agree or disagree with the following:
Making the whānau plan brought us closer as a whānau
Working with the navigator
If you and your whānau have been working with Hei Whakapiki Mauri’s navigator, please let us know to what extent you agree or disagree with the following:
The navigator was clear and easy to understand
The navigator could answer our questions
The navigator has respected our cultural beliefs, needs and ways of doing things
The navigator has supported our whānau to identify our needs
The navigator has supported us to make appointments in a timely way and given us the tools to do this ourselves
The navigator has supported the needs of our whānau, rather than focussing on one issue
The navigator has supported our whānau to achieve our goals
The navigator has provided our whānau with the information and support we need to make decisions
Outcomes: Changes for your whānau
How have your whānau changed through working with Hei Whakapiki Mauri. Please answer the following:
Our knowledge about how to get services has improved a lot
There is great improvement in our confidence with tikanga / reo / Māori values
I/we have developed new skills in order to achieve goals
I/ we have increased motivation to improve our well-being
Our feeling of happiness has increased
I, or we, treat each other with more respect
Our whānau has a more positive and supportive attitude toward one another
In which one of the above areas has your whānau made the biggest, positive change because of Hei Whakapiki Mauri?
Other - please describe
In which of the other areas below have your whānau had the biggest, positive change because of Hei Whakapiki Mauri?
Please note: some of these haven’t been mentioned before, but we are keen to get a full picture. Please help us do this.
Overall satisfaction
Overall satisfaction
Overall, I am very satisfied with Hei Whakapiki Mauri and the navigator services I have received
Are there any other suggestions that you have about Hei Whakapiki Mauri and our navigator? How can we do better?